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Feedback on our commitment and service is crucial to the growth of our business. If therefore we excel or indeed fall short of anyway in our dealings with you, please advise me directly. 


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From my perspective, it is so refreshing to work with a former business leader who then moved into Executive Recruiting. Jim understands the reality of the pain. “

– Lori, VP Marketing and Business Development, IT Company.

“We engaged Market Shapers to perform a confidential and short duration search for our outsourcing firm. We selected Market Shapers because of their IT and Outsourcing industry knowledge and experience, ethics and client brand protection. They worked seamlessly with our internal organization and provided the firm with superb candidates within each of our required position areas of expertise to choose from and in record time. We are continuing to use Market Shapers for our outsourcing requirements.”

– Bob, VP Delivery Services

“Kathleen has the energy and skills to find the right candidate as well as the ability to effectively mediate negotiations. Kathleen’s approach is refreshingly innovative and her track record speaks for itself. Kathleen’s passion for Inclusion and Diversity makes her the right recruiter for our organization.”
– Emanuel DaRosa, PE, MBA
Vice President Power Systems
Thunder Bay Hydro

“Kathleen consistently goes above and beyond in delivering quality recruiting services. She has an innate ability to quickly assess the corporate culture of a company and find the right candidate.”

– Nereida (Neddy) Perez
Vice President of Diversity & Inclusion
National Grid

“My experience working with Kathleen Lawless on a recent job search was nothing but delightful. Her approach is thorough and direct, providing a total picture of the job she is working with, as well as, the company or organization. She takes the time to get to know the people she is working with, demonstrating a sincere interest and commitment to their success. Kathleen is a great communicator, always following up with timely updates and reports. She is a true professional who brings a very personal and warm touch to the work she delivers.”

– Tomás Leal
Director, Global Inclusion & Diversity
ITT Corporation
United Kingdom

“Jim is the consummate professional who has excellent relationships with his clients. His focus on matching the right candidate with the job position requirements makes him the trusted advisor for both sides of the recruitment process. I am very happy with the position Jim helped me land. I would recommend his services to both companies and individuals.”

– Peter, Sr Business Development Executive

“The level of integrity that Kathleen brings to recruiting is unparalleled. She represents both the needs of the client and the candidate with passion making recommendations that are in the best interest of both.”

– Mike Davis
Director of Diversity & Inclusion
DLA Piper LLP (US)

“I found Jim Rafferty to be an invaluable source in my career transition. His insight into the market and specific knowledge of the internal operations and politics of organizations was most helpful to me in understanding where my background and experiences might be a good fit. Jim has always been only an email or phone call away when I needed advice or consultation in my search.”

– Joe Perszyk, VP Outsourcing


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