Outsourcing Practice

Executive Recruiting for the Outsourcing Industry

Market Shapers specializes in executive recruiting for the outsourcing industry – Fortune 1000 and mid-market companies that are either buyers or service providers of information technology and/or business process outsourcing services – and that want to build more effective management teams to drive revenue and profit growth

Client Service Approach

Market Shapers has developed a proprietary and proven approach and methodology for serving the outsourcing industry – based on our many years of experience working with leading buyers and providers of outsourcing services. What really differentiates our executive recruiting firm is our in-depth understanding of the global outsourcing marketplace, our extensive network of high-level contacts throughout the outsourcing community, and our ability to work productively with senior executives to recruit the top talent they need to grow the business. No other executive recruiting firm knows the outsourcing industry as well as we do, and has the relevant skills/experience needed to win in today’s highly competitive environment.

We work closely with clients to understand their organizations, culture, management style, and strategic business plans – as they impact their executive recruiting requirements, priorities, and position descriptions. This enables us to identify and attract highly qualified candidates who have the right mix of skills/experience for the position as well as the right personal attributes to succeed.

Recruiting Resources

Market Shapers, founded in 1991 and based in Wilmington NC, is an executive search boutique specializing in the outsourcing industry. Our team has conducted over 100 successful searches for senior executives, managers, and specialists. We have a personal network of over 400 professionals with whom we have effective working relationships. We also have our own databases of active/passive candidates who would consider new opportunities.

To provide global searches, we are active members of NPA, the Worldwide Recruiting Network which connects independent recruiting firms to facilitate cooperative placements. This greatly expands our candidate pool by country, industry, and position.

Executive Recruiting Leadership Team

Founder and CEO Jim Rafferty has 25 years of management, consulting, and outsourcing experience with IBM, PricewaterhouseCoopers, and Unisys. He has served many Fortune 1000 clients in the energy, financial services, health care, information technology, manufacturing, telecom, and utilities industries. He has led Federal, State, and Local government engagements. Jim is a member of the Financial Executives Networking Group, Society for Human Resource Management, Society for Information Management, and the ERE.net Recruiting Intelligence network. Senior Consultants Leslie MacDonald and Kathleen Lawless each have over 10 years of experience in human resources, recruiting, and outsourcing.

Recent Executive Hires to The Outsourcing Industry

Market Shapers collaborates with clients to provide highly personalized, value-added services:

Global Outsourcing & Consulting Provider: Placed five senior procurement & consulting professionals including the leader of the successfully won client engagement. Fifty professionals were screened, nine presented and five hired in less than 45 days.

Global Outsourcing-ITO/BPO Provider: Placed two senior BPO BDE’s whose focus will be on the Financial Services and Health Care Industries.

Global IT Outsourcing Provider. Placed two senior executives: VP of Business Development, Financial Services; and a Director of Outsourcing Consulting Services. Advised President on position descriptions, roles/responsibilities, and compensation. Interviewed 25 qualified candidates, recommended three in only five days for client interviews. Negotiated compensation packages and developed on-boarding programs.

Large Diversified Industrial. Placed a Director of Human Resource Outsourcing whose charter was to outsource most of their HR processes. The client asked us to work in secret, have no contact with existing HR executives, and not reveal company identity to potential candidates. We worked around these restrictions, and effectively sold the position to five qualified candidates on a no-name basis, our top choice being selected. We also negotiated the winner’s contract and compensation.

SaaS Outsourcing Provider. Placed new CEO to build the outsourcing business and increase revenue and profit growth. We worked with the VC firm funding the company and met their demanding requirements for a successful executive with impeccable credentials. This search was highly confidential as there were 30 technology insiders who felt they should be part of the selection process.

Large Chemical Company. Placed a VP of Procurement Outsourcing. We met the client’s demanding requirements for an executive with experience in procurement outsourcing as well as plant operations, supply chain management, lean manufacturing, and with a chemical engineering degree. We moved fast to find the best candidate, as the position was open to company employees and other recruiters.

For More Information – Contact Founder/CEO Jim Rafferty directly on his cell phone 703-772-6762, or via e-mail 

See Our Diversity and Inclusion Commitment


Contact Market Shapers Executive Recruiting